+1 (479) 219-5278
FAQ AND POLICIES
SHIPMENT OF ATF CONTROLLED ITEMS
Items governed by the ATF, must be shipped to a local FFL holder so a 4473 background check can be completed to comply with federal laws. This does not apply to guns being shipped for warranty and gunsmithing.
(((NOTE: When shipping any firearm to Omega Guns for any type of work, it is YOUR RESPONSIBILITY to ensure the firearm is legal and has NO ILLEGAL MODIFICATIONS. If we receive a ILLEGALLY MODIFIED firearm we must surrender it to the ATF.)))
RETURNS
Returns must be made within 30 days of purchase with a prior return authorization number. Product(s) may not be returned without first obtaining prior authorization. All shipping costs on returns are to be paid by the customer. Reimbursement will be made for the price of the purchased item(s) only. Shipping charges are not refundable.
CHARGE BACKS AND RETURNS CHECKS
When a customer contacts his credit card company to dispute a credit card charge the credit card company immediately removes the disputed amount from our bank account and returns it to the customer's account. When this happens we have a specified amount of time to dispute the charge back. If the credit card company finds justification to honor our dispute and the charge back is reversed in our favor the customer will automatically authorized us to charge his credit card account a $50.00 charge back fee. If the customer's card will not process this amount, we will automatically turn the charge over to a collection agency.
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All returned checks will incur a $30.00 return check charge.
TAXES
Arkansas Resale Businesses who have a Resale Certificate on file with us need to check the appropriate box on the Order Form, and tax will not be charged when your order is processed. If we do not have a Resale Certificate for your company already on file you can fax us one before you place your order. If we do not have a Resale Certificate, tax will be charged on the order. Arkansas collects tax on both labor and materials.
DAMAGES
Claims of shortages or damaged shipments must be made with the carrier immediately for proper claim handling. Our responsibility ceases when we deliver products to the carrier in good order.
WARRANTY
We offer a 5 year warranty on all Top Notch/Omega manufactured parts. Please inspect all products upon receipt, while also evaluating its function. In the unlikely event that you receive a defective product, we will replace that product at no charge. You are responsible for return shipping costs to us.
PRIVACY
All customer orders are held in the strictest confidentiality. We will not disclose or sell any customer information. We value our customers, and their privacy.